HELP CENTER

To serve you better, here are the most asked questions and corresponding answers. You may also email us at customerservice@pinaspeed.com so we can assist you!

What is Pinaspeed?

Pinaspeed is your newest partner to grow your business! It offers an easy and hassle-free online booking and delivery platform. As a newest product of Airspeed, a market-leader in logistics services, we can assure you that your items will be safe and secured.

Why choose Pinaspeed?

Backed by 35 years of logistics experience, the Airspeed Group handles Pinaspeed so you will experience a seamless and hassle-free online booking and delivery experience!

What are the Features of Pinaspeed?

Sign-up an account now and experience a hassle-free online booking for your single and multiple deliveries. We offer CASH-ON-DELIVERY, ONLINE PAYMENT plus FREE INVENTORY MANAGEMENT -- all to help your business grow.

How much are the fees in Pinaspeed?
What are the areas covered by Pinaspeed?

For our soft launch, we can only cover pick-up and delivery for the whole Metro Manila, Rizal and Cavite. But watch out for our updates as we will be soon opening in the following locations: Batangas, Clark, Davao, Cebu, Bacolod, Cagayan de Oro, and Davao!

Is there a cut-off for pick-up?

Please book on or before 3:00 pm so we can include them in the schedule for pick-up that day. All items booked after 3:00pm will be scheduled for next day pick-up.

What are the available Modes of Payment?

As of now, we only offer Cash on Delivery (COD) which will be remitted to your BDO or GCash account within 48 hours. Rest assured we are working to add more payment options. Stay tuned for updates!

Is there a COD Fee?

COD is FREE in Pinaspeed so sign up now and book your deliveries!

How will you remit the customers' payment?

Please submit your BDO and/or Cash account details so we can deposit the payment within 48 hours.